1. Any shipment which has been booked, scanned as PICKED UP and dispatched from hub will be considered as UN-VOIDABLE and cannot be cancelled, hence, no refunds will be considered for what so ever reason by shipper or consignee.

2. Any Shipment which has been booked and scanned as PICKED UP , but requested by Shipper or Consignee for REQUESTED FOR HOLD for any reason ,will be kept on hold at our hub for maximum 48hours, after 48hours,warehousing and demurrage charges will be applicable, but in no case any shipment REQUESTED FOR HOLD will be subject to refund.

3. Refunds will be applicable only for shipments which have been requested to CANCEL THE ORDER within 3hours of PICKED UP scan, Shipping amount will be refunded in 7 working days to shipper/consignee after deducting the Airway Bill charges along with the pick-up charges incurred in executing the said subject.